Refund & Return Policy
We want you to feel confident when ordering from Vyrova. If your order arrives damaged, defective, incorrect, or otherwise qualifies under this policy, contact us as soon as possible.
Return window
Contact us within 10 days of delivery to request a return or replacement. Requests received after this period may not be eligible.
Eligible returns
- The item arrived damaged or defective.
- You received the wrong item or an item that does not match your order.
- The issue is otherwise approved by Vyrova under this policy.
Return conditions
Where a return is approved, the item should be unused and in its original condition and packaging where reasonably possible. We may request clear photos or other information to verify the issue before approving the return.
Non-returnable situations
We generally cannot accept returns for change of mind, normal signs of use, damage caused after delivery, or requests submitted outside the return window.
How to request a return
- Email officialvyrova@gmail.com with your order number.
- Briefly explain the issue and include photos if the item arrived damaged, defective or incorrect.
- Wait for our confirmation and return instructions before sending anything back.
Refunds
Once an approved return is received and reviewed, we will confirm whether a refund or replacement is applicable. Approved refunds are issued to the original payment method when possible. Processing time can vary depending on the payment provider and bank.
Questions?
If you are unsure whether your order qualifies, contact us at officialvyrova@gmail.com before returning the item.